Our Privacy Policy.

1. Introduction

This Privacy Policy applies to Benn's Pet Store and the website at bennspetstore.com. Benn's Pet Store operates in Orlu, Imo State, Nigeria.

In this policy, "we", "us" and "our" refer to Benn's Pet Store. "You" refers to visitors, customers and people who interact with our website or business.

By using our website, you acknowledge this policy. Where consent is legally required for a particular activity, we will seek it as applicable.

2. Information we may collect

The information we receive depends on how you interact with our website and services.

Information you provide

• Your name and contact details, such as your phone number and email address.
• Information you enter into our contact forms or send when making a product or service enquiry.
• Details required to process an order, such as billing, delivery and transaction-related information.
• Messages and information you choose to share when contacting us through WhatsApp, telephone or other communication channels.
• Account information if you register for an account on the website.

Information collected through website use

Depending on the website configuration and the services in use, technical information may include your IP address, browser type, device information, pages visited, and interactions with the website. Cookies and similar technologies may be used for website functionality and preferences.

Please avoid submitting sensitive personal information through ordinary contact forms unless it is necessary for your enquiry.

3. How we use your information

Information may be used where reasonably necessary to:

• Respond to enquiries and customer requests.
• Provide information about pets, pet supplies and services.
• Process and manage orders, payments, delivery arrangements and related customer support.
• Create and manage customer accounts where available.
• Maintain, troubleshoot and improve our website.
• Help protect the website, customers and business against fraud, abuse and unauthorised activity.
• Meet applicable legal, regulatory or record-keeping obligations.
• Send promotional communications where appropriate and where any required consent has been obtained.

We do not intend to use personal information for purposes that are incompatible with the reason it was collected without an appropriate lawful basis or permission where required.

4. Cookies and website technologies

Our website is built on WordPress and may use cookies or similar technologies to support essential website functions.

Depending on the features enabled, these may help remember login sessions, shopping cart contents, checkout progress, preferences and other website interactions. Additional plugins or embedded services may set their own cookies.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect account access, shopping cart functions or other website features.

Where consent is required for non-essential cookies or tracking, the website should provide an appropriate consent mechanism.

5. Orders and payments

If you purchase products through our website, information needed to process your order may include your contact details, billing or delivery information, order contents and transaction status.

Payments may be handled by third-party payment providers configured on the website. Those providers may process information under their own privacy policies and security practices.

We do not intend to collect or store complete payment card security details through ordinary website contact forms. The information processed depends on the payment method and provider used.

Customers should review the relevant payment provider's privacy information when making a transaction.

6. When information may be shared

We do not sell personal information as a product. We may share relevant information where necessary for legitimate business operations, including:

• Website hosting, maintenance and technical support providers.
• Payment processors and transaction service providers.
• Delivery or logistics providers where an order requires delivery.
• Website plugins and services needed to provide a feature you use.
• Professional advisers or public authorities where disclosure is legally required or otherwise lawful.

We aim to limit information shared to what is reasonably necessary for the relevant purpose. Third-party providers may have their own privacy terms and obligations.

7. How long we keep information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing accounts and orders, resolving disputes, and meeting legal obligations.

Retention periods may differ according to the type of information and the applicable requirements. When information is no longer needed, it should be securely deleted or anonymised where appropriate and practicable.

8. How we protect information

We recognise the importance of protecting personal information against unauthorised access, loss, misuse or disclosure.

Appropriate safeguards should be maintained for the website, its accounts, plugins and customer records. However, no website or method of electronic transmission can be guaranteed to be completely secure.

You should keep your account credentials private and contact us if you believe your account or information has been accessed without permission.

9. Your privacy choices and rights

Subject to applicable law, you may be entitled to request access to personal information we hold about you, ask for inaccurate information to be corrected, request deletion, object to certain processing, or withdraw consent where processing relies on consent.

You may also ask questions about how your information is used or request information about relevant third-party disclosures. Some records may need to be retained where required by law or for legitimate purposes.

To make a request, contact us using the details in Section 13. We may need to verify your identity before acting on a request.

10. Children's privacy

Our website is intended for people who can lawfully use its services. We do not knowingly seek to collect children's personal information inappropriately. Where a child's information is involved, any required parental or guardian involvement and legal safeguards should apply.

If you believe a child has provided personal information inappropriately, please contact us so the matter can be reviewed.

11. External websites and services

Our website may link to external platforms, including WhatsApp, payment services, social networks or other websites. When you follow an external link, the third party's terms and privacy policy may apply.

We do not control the privacy practices of external websites and encourage you to review their policies before providing information.

12. Changes to this policy

We may update this Privacy Policy when our website, services, technology or legal obligations change. The latest version will be published on this page with an updated revision date.

We encourage visitors to review this page periodically to understand how their information may be handled.